Privacy Policy
Bumble Bee Air Conditioning, Inc.
Effective Date: 01/01/2025
Bumble Bee Air Conditioning, Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.
1. Information We Collect
We may collect the following types of information:
Information You Provide to Us
When you fill out forms, contact us, or schedule services, we may collect:
- Name
- Phone number
- Email address
- Subject and message content
Communication Data
- Phone calls may be recorded or tracked for quality and training purposes
- SMS/text messages for scheduling, reminders, and communication
Scheduling Information
When booking services online, we may collect details related to your appointment and service needs.
2. How We Use Your Information
We use your information to:
- Respond to inquiries and service requests
- Schedule and manage appointments
- Provide customer support
- Send service updates, reminders, and communications
- Improve our website and services
- Run advertising and marketing campaigns
3. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience and analyze website performance.
These may include:
- Google Analytics (to understand website usage)
- Google Ads (for advertising and remarketing)
- Meta (Facebook/Instagram) Pixel
These tools may collect information such as:
- IP address
- Browser type
- Pages visited
- Time spent on the site
You can disable cookies through your browser settings.
4. Third-Party Services & Information Sharing
We may share certain information with trusted third-party service providers that assist us in operating our business and providing services, including:
Google (Analytics, Ads, Maps)
ServiceTitan (CRM, scheduling, call tracking, and customer communications)
Podium (customer communication, messaging, and reviews)
These providers may access customer information only as necessary to perform services on our behalf and are not permitted to use that information for unrelated purposes.
Mobile opt-in data and consent will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.
5. Email & Marketing Communications
We may send emails related to:
- Service updates
- Promotions
- Company news
You can unsubscribe from marketing emails at any time by following the link in the email.
6. SMS/Text Messaging
By opting in to receive text messages from Bumble Bee Air Conditioning, Inc., you may receive SMS/text communications related to your interactions with us, including:
Appointment confirmations and reminders
Scheduling and service updates
Customer support and follow-up communications
Promotional offers and marketing messages
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP. Once you opt out, you will no longer receive SMS/text messages from Bumble Bee Air Conditioning, Inc. unless you subsequently opt in again.
For assistance, reply HELP to any text message or contact us at thehive@bumblebeeairconditioning.com.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
Mobile opt-in data and consent will not be shared or sold to third parties or affiliates for their marketing or promotional purposes.
7. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.
Access to customer information is limited to employees, contractors, and service providers who require the information to perform legitimate business functions or provide services on our behalf.
While we take reasonable precautions to safeguard your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights (Including California Residents)
If you are a California resident, you have the right to:
- Request access to the personal information we collect about you
- Request deletion of your personal information
- Request information about how your data is used
To make a request, contact us at:
📧 thehive@bumblebeeairconditioning.com
We will not discriminate against you for exercising your privacy rights.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Bumble Bee Air Conditioning, Inc.
1004 E Vista Del Cerro Dr
Tempe, AZ 85281
📧 thehive@bumblebeeairconditioning.com
Jimmy and Lisa are both active in the business, contributing in different and unique ways. We have seven (sometimes more) full-time technicians and a wonderful group of support personnel. Having a reserve of experienced personnel allows us to respond quickly to your requests without sacrificing quality.
We are very involved in our community and appreciate that we have become a well known name in our neighborhood and the City of Tempe. Our 2 children have grown up in this amazing city, going to McClintock and ASU. We live, work and play amongst friends and customers and this is the way we like it.
